1. Agreement to these Terms
These Terms of Service ("Terms") form a legally binding agreement between you and Mrixton & Co("Mrixton & Co", "we", "us", or "our"). By accessing https://mrixton.com (the "Site"), submitting a discovery or qualification form, booking a call, or using a platform preview we provide, you agree to these Terms and our Privacy Policy and Cookie Policy.
If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity. In that case, "you" refers to that entity.
If you do not agree to these Terms, you must not use the Site or our services.
2. Who we are
Mrixton & Co provides bespoke operational software and AI visibility audit services for property management and lettings businesses in the United Kingdom and internationally. Our primary contact email is contact@mrixton.com.
Where a limited company or other registered entity is later incorporated or nominated as the contracting party, these Terms will continue to apply to that entity, and we will update this page with the registered name, company number, and registered office.
3. Scope of services
These Terms cover:
- Website use — browsing marketing content, FAQs, and related materials on the Site;
- Discovery and qualification — submitting business contact and operational information, and booking a discovery call;
- Platform previews — temporary, token-gated demonstrations of product concepts using illustrative or mock data;
- Commercial engagements— bespoke software builds, AI visibility audits, retainers, and related professional services, which are also subject to a separate written proposal, statement of work, or services agreement ("Order").
If there is a conflict between these Terms and an Order signed by both parties, the Order prevails for that engagement.
4. Eligibility and business use
The Site and our services are intended for business users (B2B) — property management, lettings, portfolio operators, and related professional organisations, whether based in the UK or elsewhere. You must be at least 18 years old and capable of entering a binding contract.
You must provide accurate, current, and complete information when submitting forms or booking calls. You are responsible for ensuring that any colleague who books or attends on your organisation's behalf is authorised to do so.
5. Discovery calls and qualification
Submitting a form or booking a discovery call does not create an obligation on either party to enter a paid engagement. We may assess fit based on the information you provide (including portfolio size, team size, tools, timeline, and operating region) and may decline to proceed where we reasonably determine that our services are not a suitable match.
Discovery calls are typically scheduled for approximately 30 minutes. Slot availability depends on calendar capacity. Calls may be held remotely for clients in the UK or internationally. We may cancel, reschedule, or offer an alternative time where necessary (for example, illness, technical failure, or scheduling conflict). We will use reasonable efforts to notify you using the contact details you provided.
You agree not to use automated means, bots, or deceptive practices to submit forms, harvest availability, or interfere with booking systems.
6. Platform previews and demos
Platform previews made available via secure or tokenised links are provided solely for evaluation and demonstration. Unless we expressly agree otherwise in writing:
- preview environments use mock, illustrative, or anonymised sample data;
- they are not production systems and must not be used to process live tenant, landlord, or operational data;
- access may be revoked, rate-limited, or withdrawn at any time;
- features shown are illustrative and may differ from any final deliverable.
You must not attempt to reverse engineer, scrape, probe, overload, or circumvent access controls for any preview environment.
7. Commercial services, fees, and Orders
Pricing, scope, timelines, acceptance criteria, payment terms, and deliverables for bespoke software, AI visibility audits, retainers, or other paid work are set out in the applicable Order. Website marketing copy, FAQs, and illustrative timelines are informational only and do not constitute a binding offer.
Unless an Order states otherwise:
- fees are exclusive of applicable taxes (including VAT where chargeable);
- invoices are payable within the period stated on the invoice or Order;
- we may suspend work for overdue amounts after reasonable notice, without liability for resulting delay;
- change requests outside the agreed scope may require a written change order and adjusted fees or timelines.
8. Intellectual property
The Site, branding, copy, design, software, documentation, methodologies, and all related intellectual property are owned by us or our licensors. Except for the limited right to use the Site as permitted by these Terms, no rights are granted to you.
Ownership of custom software, configurations, and deliverables created under an Order is as stated in that Order. Absent a contrary written term, we retain ownership of our pre-existing materials, frameworks, tools, know-how, and generic components, and grant you a licence to use deliverables solely as needed to receive the benefit of the engagement.
You retain ownership of materials you provide to us (for example, brand assets, process documentation, and data). You grant us a non-exclusive licence to use those materials solely to perform the services.
9. Acceptable use
You must not:
- use the Site or services unlawfully, fraudulently, or in a way that harms others;
- upload malware, attempt unauthorised access, or disrupt our systems or those of our providers;
- misrepresent your identity, organisation, or authority;
- copy, scrape, or systematically extract Site content for commercial reuse without our prior written consent;
- use our name, marks, or materials in a misleading way.
10. Confidentiality
Each party must keep confidential the other party's non-public business, technical, and commercial information disclosed in connection with discussions or an engagement, and use it only for that purpose, except where disclosure is required by law or the information is already public through no fault of the receiving party. This survives termination for three (3) years, or longer for trade secrets for so long as they remain trade secrets.
11. Privacy and data protection
How we collect and process personal data is described in our Privacy Policy. Where we process personal data on your behalf under a commercial engagement (for example, as a processor of client or tenant data in a production system), the parties will enter appropriate data processing terms as required by applicable law.
12. Third-party services
The Site and booking flow may rely on third-party infrastructure and tools (for example, hosting, analytics, calendar, spreadsheet, and email providers). Those services are subject to their own terms. We are not responsible for third-party sites or services we do not control, including optional booking widgets you may be redirected to.
13. Disclaimers
The Site and platform previews are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties not expressly set out in these Terms or an Order, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that the Site will be uninterrupted, error-free, or free of harmful components, or that marketing statements about typical timelines will apply to every engagement.
Site content is for general information. Quotes, role attributions, and outcome descriptions on the Site are illustrative of the types of operational problems we address and are not endorsements by named individuals or organisations unless we expressly say otherwise. References to well-known market participants describe the competitive tier we design for and do not imply that those organisations are clients, partners, or affiliates of Mrixton & Co.
Nothing on the Site constitutes legal, financial, tax, or regulatory advice. Property management, housing, and compliance obligations remain your responsibility.
14. Limitation of liability
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.
Subject to the preceding paragraph, and to the fullest extent permitted by law:
- we are not liable for indirect, incidental, special, consequential, or punitive losses, or for loss of profits, revenue, business, goodwill, data, or anticipated savings, whether arising in contract, tort (including negligence), or otherwise;
- our aggregate liability arising out of or relating to the Site, discovery booking, or platform previews is limited to one hundred pounds sterling (£100);
- our aggregate liability arising out of a paid commercial engagement is limited to the fees paid by you to us under the applicable Order in the twelve (12) months preceding the claim, unless the Order states a different cap.
15. Indemnity
You agree to indemnify and hold harmless Mrixton & Co from and against claims, losses, and expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Site or previews, or your violation of applicable law, except to the extent caused by our wilful misconduct.
16. Suspension and termination
We may suspend or terminate access to the Site, booking tools, or previews immediately if you breach these Terms, if required by law, or if continued access presents a security or operational risk. Provisions that by their nature should survive (including intellectual property, confidentiality, disclaimers, liability limits, and governing law) will survive.
17. Changes to these Terms
We may update these Terms from time to time. The "Last updated" date at the top of this page will change when we do. Material changes will be indicated by updating this page; continued use of the Site after changes take effect constitutes acceptance of the revised Terms, except where applicable law requires a different process for existing Orders.
18. General
These Terms, together with the Privacy Policy, Cookie Policy, and any applicable Order, constitute the entire agreement between you and us regarding the Site and, except as modified by an Order, related services. If any provision is held unenforceable, the remainder remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our prior written consent; we may assign them in connection with a reorganisation, merger, or sale of assets. Nothing in these Terms creates a partnership, joint venture, or employment relationship.
19. Governing law and disputes
These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by the laws of England and Wales. The parties submit to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any mandatory consumer protections that may apply if you are acting as a consumer (which is not the intended use of our B2B services).
20. Contact
Questions about these Terms: contact@mrixton.com.